Do you offer K-cups?
No. K-cup systems don’t provide the level of quality we hope for our customers, plus the amount of plastic waste they produce is terrible for the environment, so we encourage hand pour methods like V60, or even a French Press, for making quick, single cups of coffee.
Can I get my coffee ground?
Yes. We do encourage our customers to purchase whole bean coffee and grind immediately prior to brewing, but if you request ground coffee during check-out, we can do that for you.
Where is my coffee order?
You should have received a notification of shipping with tracking information once your order was processed. If you did not, first check your spam folder, and then if you still can’t find it, you can contact customer service at email@example.com and we’ll track down your order for you.
Where can I buy your coffee?
The Roast Lab is open to the public Monday - Friday, 8am - 4pm. We also have retail partners throughout the Mid-Atlantic and beyond, including large retailers like Whole Foods, Wegmans, Kroger etc., as well as many independent retailers. If you can’t find our coffee in your favorite shopping spot, let us know and we’ll try to fix that, and as always, our web store is open 24 hours a day, 7 days a week.
What is best way to brew your coffee?
There are tons of great brew methods and recipes out there. Here are a few of our favorite recipes featuring brew methods we recommend for most of our coffees.
What is the best way to store my coffee?
Our bags have a zipper closure to maintain freshness after you first open your coffee. The best way to store our coffee is to zip close your bag and keep in a room-temperature, dry, odor free environment like a cabinet, or on your countertop. Tupperware containers or jars with air-tight seals also help to maintain freshness. Keep in mind it is best to buy smaller amounts of coffee more often to get the freshest cup possible.
Should I put my coffee in the refrigerator or freezer?
No. Refrigerators and freezers are high moisture environments, and every time you open the door, everything inside is exposed to condensation. That condensation damages natural oils that contain much of your coffee’s flavor, leaving you with less flavorful coffee after a shorter period of time. Coffee is also very absorbent of airborne odors, so if you have smelly leftovers in your fridge, soon your coffee will take on that flavor.
Is your coffee roasted dark, medium, or light? It doesn't say on the bag
With the exception of Dark as Dark (which should be self explanatory), we focus less on notating the roast level, and more on the flavor and body notes you should expect from each coffee. Each of our roast profiles is designed to highlight the best qualities of each coffee we source. As a general rule, our blends tend to be more robust in body and flavor, and often darker in roast, while our single origins tend to be more delicate, complex, and lighter in roast.
I'm ordering coffee as a gift for a friend or family member; what coffee should I order?
If you don’t know the coffee preference of your friend or family member, it is always safe to start with one of our blends, or better yet, buy them a subscription and let us choose for them!
Can I buy your coffee for my business?
Absolutely. Please visit our wholesale contact page and get in touch for more information about setting up a wholesale account.
Do you sell coffee in alternative package for special occasions like wedding favors?
In general, no, but we can extend wholesale pricing for larger orders of 12oz bags for special occasions like wedding favors. Please contact us directly for more information.
Do you host roastery tours?
The Roast Lab is open to the public Monday - Friday, 9am - 4pm for purchasing coffee for your home or business, but formal tours are not available unless specifically scheduled. Please reach out to us directly if you would like to schedule a time to see our operation in person.